This policy explains what personal information 820visa.com.au collects, why, how long it is kept and who it goes to. The site is a set of information pages with one enquiry form and one search box, so there is not much to explain — but what there is, is set out here in full.
820visa.com.au is an information guide. It is not a law firm or a migration practice, and sending a message through the form does not create a client relationship of any kind.
What the enquiry form collects
The form on the contact form page, and the same form where it appears on other pages, collects:
- Your name, as you type it.
- Your email address, so a reply can be sent.
- The reason for your message, chosen from the list on the form.
- Your message, in your own words.
Alongside that, the site records two technical items with each submission: the IP address the message was sent from, and the browser identification string your browser supplies. These are used to stop automated spam and to limit how many messages a single sender can submit in a short period. They are not used to build a profile of you and they are not combined with anything else.
There are no other forms on this site. There is no account, no login, no newsletter and no payment. You are never asked for a passport number, a visa grant number, a date of birth or a document, and you should not send any of them.
Why it is collected and what happens to it
Your message is sent by email to the people who run this guide, and a copy is stored so it can be found and answered. It is used to reply to you, to point you to the pages that cover your situation, and — if you ask for it — to put you in touch with a migration lawyer who can advise you properly.
That last step only happens at your request. If you have not asked to be referred, your message is not passed to a lawyer, a firm or anyone else outside the guide. Personal information collected through this site is not sold, rented or traded, and it is not used for advertising.
If you are referred, the professional you are put in touch with is a separate organisation with its own privacy obligations, and the arrangement you make with them is between you and them.
Important
the enquiry form is not a secure channel for documents or sensitive personal information. Do not send passport numbers, visa or application reference numbers, medical information, criminal history or details of family violence through it. If you need to discuss something sensitive, say so briefly and arrange a private channel.
How long information is kept
Messages sent through the form are stored for up to two years from the date they are sent, and are then deleted automatically. The email copy delivered to the people who run the guide may remain in that mailbox for a comparable period.
The short-lived technical records used for spam control — the counters keyed to an IP address — expire within hours. Search queries typed into the search box are cached for a limited period so that a common question does not have to be processed twice; the cache holds the words typed and the pages that matched, not your identity.
Cookies, analytics and the search box
This site sets no advertising cookies. It runs no advertising network, no advertising pixels, and no cross-site tracking. It does not sell or share information for advertising purposes.
The search box — the field that invites you to describe your situation in your own words — sends the words you type to this site's own server so that it can work out which page answers them. Type a general description of your situation rather than personal identifiers, because the words you type are processed and cached, and there is no need for them to contain your name, a reference number or anything else that identifies you.
Like any web server, the systems that deliver these pages keep ordinary request logs — IP address, time, page requested, browser string — for security and for diagnosing faults. They are kept for a short period and are not used to identify individual readers.
Asking for a copy or a deletion
You can ask for a copy of any message you have sent through the form, or ask for it to be deleted, using the contact form. Send the request from the same email address you used originally, or give enough detail — the approximate date and subject of your message — for it to be located.
Requests are actioned as soon as practicable and there is no charge. A deletion request is carried out unless there is a legal reason to retain the message, in which case you will be told. You can also ask for a correction if something recorded about you is inaccurate.
Complaints
If you think your privacy has been mishandled, raise it through the contact form first. Describe what happened and what you would like done, and you will receive a response.
If you are not satisfied with that response, privacy complaints in Australia are handled by the Office of the Australian Information Commissioner, which is the independent regulator for the Privacy Act. It publishes guidance on making a complaint and on what it can and cannot investigate, and you can approach it directly.
Changes to this policy
This policy is reviewed along with the rest of the site, and the review date at the top of the page shows when it was last checked. If the way information is collected or used changes, this page is updated before the change takes effect. How the guide is written and reviewed is explained on how this guide is researched, and the conditions that apply to using the site are on terms of use.
Common questions
What does the enquiry form collect?
Your name, your email address, the reason you selected from the list, and the message you write. The site also records the IP address the message was sent from and the browser identification string your browser supplies, which are used to block automated spam and to apply a limit on how many messages one sender can submit. Nothing else is collected, and there is no account to create.
Will my message be passed to a lawyer?
Only if you ask for that. Messages go by email to the people who run this guide. If you say you want to be put in touch with an Australian migration lawyer, your message and contact details may be passed to one so they can contact you. If you do not ask, your message is not sent to anyone outside the guide. Personal information is not sold, rented or traded in any circumstances.
How long are messages kept?
Messages sent through the enquiry form are stored for up to two years and then deleted automatically. The email copy sent to the people who run the guide may remain in that mailbox for a similar period. You can ask for your message to be deleted sooner, and it will be, unless there is a legal reason to keep it.
Does this site use tracking or advertising cookies?
No. The site sets no advertising cookies, runs no advertising network, and does not track you across other websites. It is a set of static pages with one form and one search box. The servers that deliver the site keep ordinary request logs, including IP addresses, for security and to keep the site working, in the same way as any website.
How do I make a privacy complaint?
Raise it through the contact form first, describing what happened and what you want done. If you are not satisfied with the response, the Office of the Australian Information Commissioner handles privacy complaints in Australia and you can complain to it directly. Its website explains how to make a complaint and what it can look at.
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